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How a fast and efficient network significantly improves your competitive position
You need to be competitive. So, efficiency and productivity in your business are top priorities. A crucial factor that is often underestimated is network efficiency - it has a direct impact on employee productivity, the smoothness of business processes and customer satisfaction. A network that is slow or unreliable can unintentionally waste a lot of time, money and opportunities.
Let's face it: you can have the best people on board, deploy the most sophisticated tools and design processes optimally. But if your network is faltering or not scalable enough, chances are those benefits will be lost through downtime and frustration. The good news? With the right approach, network efficiency can be the catalyst for business growth and customer loyalty.
Freezing applications - killing for productivity
Imagine this: you've just moved your CRM system to a new system in the cloud. Employees start using it in high spirits, eager to discover the new functionality and finally get rid of that old, slow software. But then it happens: several times a day, the entire system freezes. No one can work for minutes and then suddenly everything works again. The cause? An overloaded network, not updated to the new requirements of the CRM system.
We see problems like this every day, with ERP and CRM systems, with Teams and Zoom calls, with processes for shipping goods and with employees who are talking to customers on the phone. Frustration grows, productivity falls, and ultimately it even affects customer satisfaction. This is probably a scenario that may be familiar to you. Many organizations experience daily inefficiencies resulting from an inadequate network. You can do better. Much better.
Here are four ways an efficient network helps your business be more productive and customer-focused, and how you can gain a strategic advantage:
1. Increased employee productivity
An efficient network makes for a smoother workflow, directly increasing productivity. A reliable network means less waiting times and interruptions allowing employees to work in a constant flow. This not only leads to more focus but also to work completed more quickly.
Take the healthcare industry, for example. Healthcare workers have to enter all kinds of data after each patient: patient information, body temperature, medication, and so on. Each piece seems small and takes seconds. But soon 10 minutes have passed that could have been spent providing care. With 16 patients a day, that adds up to nearly 3 hours of lost care time. Network efficiency is an important factor here. With an efficient network, the same staff member can help more patients in a day in the same amount of time.
These productivity gains apply not only to healthcare, but also to other systems such as ERP and CRM. Wherever network speed and reliability are key, we see opportunities for improvement.
2. Streamlined business processes
An efficient network ensures that business processes run smoothly, especially when different systems and departments need to connect seamlessly. By investing in a network that is fast and reliable, you prevent business processes from becoming bogged down by unnecessary delays. Essential for organizations that work with sensitive or complex data or want to optimize their processes.
For example, employees walking through a warehouse to do their work, constantly having to wait because their connection is down. A client of ours experienced it, caused by an inefficient network. You can read the whole story in this blog. Employees in the same company had another problem: They lost their Teams connection when walking with their laptops. Again, through the network. Of course, a meeting is also an important business process that you want to run smoothly.
A fast and efficient network has an immediate positive effect on all your business processes. It speeds up the flow of data between departments and systems and ensures that business information is always available. This means processes run smoothly and without interruptions, improving the efficiency of your entire business.
3. Improved customer service and satisfaction.
Customers today expect immediate service. A slow network can seriously affect the customer experience. Whether it's a customer portal, customer service contact or a physical visit to a store or office - a fast network ensures that you can serve customers at the speed they expect.
Recently, we visited our telecom supplier's store to change our plan. Even though we could do it online, we walking by the store so that was convenient. It was early, there were four customers in the store. Two were being helped, and we and another customer were waiting. The wait took so long that the other customer ended up going to the competitor. When it was our turn, storing our data took so long that I was able to tell the clerk at length about our work at Sciante. She finally said, “HELP US. Never before have I heard anyone ask so urgently.
And this was the store of a company that itself supplies networking. An efficient network takes more than just a fast connection.
4. Scalability and Future Resilience
Technology is developing at lightning speed. Investing in a future-proof network means not only meeting today's requirements, but also being prepared for the future. A scalable network can grow efficiently with the changing needs of your business without making every adjustment costly.
A future-proof network allows you to respond flexibly to market developments and technological innovations, without your business being hampered by infrastructure limitations.
High ROI
Investing in network efficiency involves initial costs, but the ROI is very high. The payback period is months rather than years. Optimizing your network not only lowers employee wait times and processes but also reduces the need for constant IT support. Which frees up your IT staff to make improvements elsewhere as well.
So, how do I go about that Hugo?
Want to optimize the efficiency of your business? That requires more than just ordering a faster cable. It's about setting up and using the connection. And that's where we at Sciante can help you like no other. With our Frozen Screen Scan™, we can determine within a day where optimizing your network can deliver value.
Schedule a no-obligation appointment with me, and in 15 minutes we'll discuss how your network can best be optimized and what ROI that can yield.